customer satisfaction through a lowered level of customer service. The research of Anderson, Fornell & Rust () indicates that service industries in comparison to manufacturing companies are more likely to suffer from tradeoffs while pursuing both superior customer satisfaction and superior productivity. This means that pursuingFile Size: 1MB This thesis is using Prisma KPO as a case study in terms of customer satisfaction. The thesis will set out the efficient areas of the case study company in terms of customer satisfaction, so that it could serve as a good example for other companies. It will also look at the loop holes in the customer satisfaction processes by carrying out customer satisfaction research and surveys Otim, Samuel, "The Determinants and implications of customer satisfaction and loyalty in web-based commerce: An Empirical analysis" (). Thesis. Rochester Institute of Technology. Accessed from This Thesis is brought to you for free and open access by RIT Scholar Works. It Cited by: 1
Customer Satisfaction, Dissertation - Conclusion Example
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Assessing the needs of the customer is a reliable foundation in achieving customer satisfaction which consequently contributes to extensive growth of the organization. Achievement of these objectives is determined by effectiveness of communication lines between the customers and business managers. Effective communication will enable the customers to be fully responsive to the products and services they receive from the company.
The top managers of the company must also be responsive to the needs of the customers customer satisfaction dissertation also contribute in shaping the value and orientation of the company. The contribution of Six Sigma policies also contributes significantly in improving the operations of the company and establishment of new culture that help in defining the reputation of the company.
The contribution of Six Sigma principles in the form of improvement of business procedures contributes in enhancing business management leading to defect free products in the organization. This consequently reduces the cost of production in the company that in tern results to the production of high quality products at relatively low cost.
The company is therefore in a position to offer affordable prized to the customers and thereby raising their level of satisfaction.
Maintaining a high level of customer satisfaction therefore requires that the organization emphasize on additional research in the Six Sigma principles which are potential tools of significantly improving the level of efficiency in customer satisfaction dissertation production processes in customer satisfaction dissertation company. A balance application of Six Sigma principles will earn more of the profits in the company from lower cost of production instead of high volumes of business.
Additional information from research on the Six Sigma principles is likely to improve the efficiency of production which will in turn empower the company to be competitive and raise the level of customer satisfaction. Adams, Cary W. Wilson Customer satisfaction dissertation Sigma Deployment.
Burlington, MA: Butterworth-Heinemann, customer satisfaction dissertation. McCloskey, Deirdre N. Ziliak The Cult of Statistical Significance: How the Standard Error Costs Us Jobs, Justice, and Lives, customer satisfaction dissertation. University of Michigan Press. Pande, Peter S. Cavanagh The Six Sigma Way: How GE, Motorola, and Other Customer satisfaction dissertation Companies are Honing Their Performance, customer satisfaction dissertation.
New York, NY: McGraw-Hill Professional. Ruffa, Stephen A. Going Lean: How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits.
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References Adams, Cary W. Burlington, MA: Butterworth-Heinemann McCloskey, Deirdre N. Stuck with your Dissertation - Conclusion? Get in touch with one of our experts for instant help! Messenger Live chat.
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How To Develop A Customer Satisfaction Strategy. Customer Satisfaction Programs Honest Video
, time: 12:30Chapter 1 thesis Customer Satisfaction
Mar 12, · Chapter 1 thesis Customer Satisfaction. 1. 1 Chapter I INTRODUCTION Background of the study Customer satisfaction plays a pivotal role in success of every business organization whether it is meant for a product or a service. Customers should be managed as assets, and that customers vary in their needs, preferences, and buying behavior Whitwan () defined customer satisfaction as a measure of how the customer perceives service delivery. Liu () stated, for example, that customer satisfaction is a function of service performance relative to the customer expectation. For this reason, it is important to understand how customer expectation is formed in order to identify theFile Size: KB Dissertation on Customer Satisfaction. 9 September The purpose of this research is to examine the relationship between the customer satisfaction and high level of service quality. In this study the relationship between the customer satisfaction and high level of service quality in the context of Tesco retail store will be blogger.comted Reading Time: 10 mins
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